This page explains how payments work, when refunds apply, and what our warranty covers. It is part of our Terms and Conditions. If your signed estimate or agreement says something different, the signed document applies.
Payments
Payment schedule
Work is billed in stages (milestones) listed on your estimate, for example booking, design approval, production start, installation and handover. We issue a GST invoice for each stage. Please pay by the due date shown on the invoice. Work on the next stage may be paused if an invoice is overdue.
Ways to pay
- Online: UPI, cards and net banking through the secure payment link on your invoice or in the client portal. The payment is processed by our payment partner, and we never see your card or UPI PIN details.
- Bank transfer or UPI to our account: use the account details shown on the payment page. After paying, submit the UTR or reference number on the payment page so we can match it. The invoice is marked paid after our team confirms the money has reached our account.
- Cheque: accepted only if agreed in advance. A cheque counts as paid once it clears.
Taxes and receipts
Prices include or exclude GST as shown on your estimate. We issue a receipt for every payment recorded. Please quote your invoice number whenever you pay.
Late payment
If an invoice remains unpaid after the due date, we may pause work, move the handover date by the number of days of delay, and charge a reasonable late fee if this was stated on your estimate.
Failed or duplicate payments
If money is debited but the payment fails, your bank or the payment partner usually reverses it automatically within a few working days. If a payment is charged twice, write to us with the reference numbers and we will arrange a refund of the duplicate amount.
Cancellations and refunds
Because most of our work is made to measure, refunds depend on how far the project has progressed when you cancel in writing.
- Before design work starts: the booking amount is refunded, less any payment gateway charges and the cost of work already done (for example site visits and measurements).
- After design work has started but before production: the booking amount is retained to cover design time and drawings. Any amount paid beyond that is refunded.
- After materials are ordered or production has started: the cost of materials ordered and work done is non-refundable because custom items cannot be resold. We will refund any amount you have paid beyond that cost.
- After installation has begun: work completed and materials used on site are payable. We will refund only the unused balance, if any.
If we cancel or cannot deliver
If we are unable to start or complete work we agreed to, we will refund the amount paid for work not delivered.
How refunds are made
Approved refunds go back to the original payment method, or to a bank account in your name, within 7 to 10 working days of approval. Your bank may take a few more days to show it. Refunds are not made in cash.
How to request a refund
Write to hello@spaccor.com with your name, project and invoice number, and the reason. We will reply with a decision and a breakdown of any amount retained.
Warranty
Warranty period
Your warranty period is stated in your agreement and in the client portal under Warranty. It starts on the handover date and covers the work listed in your agreement.
What is covered
- Defects in workmanship, such as loose joints, shutters that do not align, or edges that come off under normal use.
- Defects in materials we supplied, such as delamination, peeling laminate or faulty finishes under normal use.
- Hardware such as hinges, channels and handles, as per the brand's own warranty terms. We will help you claim it.
What is not covered
- Damage from misuse, accidents, overloading, pets, or cleaning with harsh chemicals.
- Water damage, leaks, seepage, dampness or termites that come from the building and not from our work.
- Changes or repairs made by anyone other than us.
- Normal wear and tear, fading from sunlight, and natural variation in wood, stone or colour.
- Appliances, fittings and items supplied by you or by third parties. These carry their own manufacturer warranty.
- Loss or damage caused by fire, flood, earthquake or other events outside our control.
How to make a warranty claim
- Tell us through the client portal or at hello@spaccor.com or +91 95138 89839.
- Share your project name, a short description and clear photos or a video of the problem.
- We will reply and arrange a visit if needed, usually within a few working days.
What we will do
After inspection, we will repair or replace the covered item at no cost to you. Where an exact match is not available, we will use the closest available material. Repairs do not extend the original warranty period unless we tell you in writing.
This page is a general statement. Where your signed agreement or estimate gives different terms, those terms apply.